Service FAQs

Q: Do I need a referral?

A: You do not require a referral to see Dr Heather Jenkins or Dr Scott Horsburgh. 

Q: Do I need an initial consultation prior to treatment?

A: Yes. At your initial consultation your medical history will be discussed as well as the issues that have brought you along to The Skin Lab. We take the time to discuss the benefits, risks and costs of all of the services that we offer. Some minor procedures can be performed at your initial consultation. We often supply you with information about the procedure that you are considering so that you have the time and the information that you require to make an informed choice. We are always happy to answer any further questions you may have prior to your treatment taking place. 

Q: Will I get anything back from Medicare?

A: Many treatments are eligible for Medicare rebate. These include skin checks, surgical treatments, some laser treatments and all consultations. Most cosmetic treatments are not eligible for Medicare rebate. Treatment costs will always be discussed with you at your initial consultation.If you would like more information regarding pricing for treatments, please contact The Skin Lab. 

Q: Do you offer treatments for men?

A: Absolutely! The Skin Lab offers treatments for skin problems within all age groups, from babies through to the elderly, both men and women.  Anti-wrinkle injections, microdermabrasion and skin rejuvenation treatments are popular with men, as well as women.

Q: Where can I park?

A: Public transport is an easy way to access The Skin Lab as we are directly behind Central Station. If you require car parking, there is parking available on Wickham Terrace in the Brisbane City Council Car Park (entry also available via Turbot St) and on Astor Tce (parallel to Wickham Tce) in both the Astor Terrace Car Park and the Secure Car Park.  We can now offer patients of The Skin Lab a discount voucher for parking at the Secure Car Park at 67 Astor Terrace.  Pay only $15 for up to 3 hours.  Exchange the ticket that you receive on entry to the carpark for a discount voucher available from our reception.